•  Show me your Terms and Conditions.

•  How can I pay for my order?

•  I am unable to find a plant I am looking for, can you help?

•  What is The Garden's returns policy?

•  How do I return something to The Garden?

•  I have a query about a plant I have received from The Garden?

•  What are the estimated delivery times for orders placed with The Garden?

•  What information will you hold on file about me?

•  How do I contact The Garden?

Q: How can I pay for my order?

A: You can pay for your order over the telephone 01243 512004. You can pay by cheque or we accept most major credit and debit cards - Visa, MasterCard, Switch and Delta.

Please note that your credit/debit card will be debited at the point of purchase and before despatch. Also we must receive your cheque before we despatch your order. If we are unable to fulfil your order for any reason we will refund your payment immediately.

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Q: I am unable to find a plant I am looking for, can you help?

A: Yes, call our nursery on 01243 512004, who specialise in locating the more unusual plant material and they will be able to give you a quote.

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Q: What is The Garden's returns policy?

A: If you are unhappy with your goods you can return any item in its original condition, for any reason within 14 days of receipt of goods for a replacement or a full refund.

All items must be returned to us before a refund or replacement is issued.

If we have made a mistake we'll also refund the delivery charge.

We will notify you as soon as your refund/replacement has been issued to you. This will be within 7 days of us receiving the goods back from you.

This does not affect your statutory rights as a consumer.

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Q: How do I return something to The Garden?

A: If for any reason you want to return an item, please call us 01243 512004 or email us at info@thegarden.co.uk and we will organise for your parcel to be collected and a replacement or refund processed.

If you have any questions regarding our returns policy, please do not hesitate to contact us.

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Q: I have a query about a plant I have received from The Garden?

A: We deliver plants of the highest quality, all of which are fully inspected at our nursery before despatch. All of our plants are guaranteed to arrive in excellent condition, true to name and are accompanied with accurate plant care information. If for any reason something appears to be wrong with your plants when you receive them, please let us know immediately by calling the nursery on: 01243 512004 or emailing us at info@thegarden.co.uk and we guarantee to resolve the problem as quickly as possible.

We would like to highlight the fact that certain plants look different depending upon the time of year. For example, a deciduous shrub will arrive bare of foliage during the winter and will have discoloured leaves during the Autumn. Perennial plants will not be visible until the Spring time (and will just look like a pot of soil!). However, if you have any concerns about the health of your plants please do not hesitate to contact our nursery.

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Q: What are the estimated delivery times for orders placed with The Garden?

A: At The Garden we understand that reliability, affordability and speed of delivery are essential.

Christmas Delivery
To guarantee delivery before Christmas orders should be placed by the 8th December.

Delivery
Currently we deliver plants to addresses in only the UK .

International Deliveries
We are currently unable to send plants overseas.

Packaging
Your plants will be delivered in a protective, humid environment so we can ensure they will reach you in perfect condition. Planting and care instructions will be enclosed.

Plants
All plants will be delivered using Securicor Omega Dhl.

Delivery times will vary with product. Plants we advise a next day service, costs can be calculated once an order is received.

Special packaging has been developed to ensure that your plants reach you in perfect condition and arrive healthy.

Exceptions
Certain items, particularly large goods, due to their nature are despatched directly from the manufacturer. Where this is the case we have highlighted the maximum number of days you should expect to wait.

Q: How do I contact The Garden?

A: If you have any comments or queries about The Garden, please email us at info@thegarden.co.uk . We value your opinions.

At The Garden we aim to deliver first class customer service.

You can contact us using any of the following methods:

Office hours are 9am - 5.00pm Monday-Friday